RWD #2 reads meters on an electronic drive by system once per month. If you would like to keep up with your usage as well, or if you need to look for a leak, follow these steps.
READING THE METER
STEP 1 Locate your meter box. Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include any stationary zeros. (Make sure you are looking at the meter from the right side of it by making sure the writting on the meter is right side up.) This is your meter reading. The meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest hundred gallons used during a billing period.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. Our reading days can vary up to a week each month. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
CHECKING FOR LEAKS
The red triangle below and left of the number dials is the indicator for flowing water. Make sure every source of water is turned off and watch this triangle. If it is turning, that means you still have water flowing out somewhere. If the leak is small, the triangle may not turn very quickly. We suggest you continually watch it for at least 3-5 minutes to see if it turns at all. If a leak is small enough, the triangle may not noticeably turn, such as with leaky toilets.
